Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 2,071 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,071 reviews

TripAdvisor Rating  4.5/5  3,289 reviews

Lovely stay

Customer review rating 4.5/5

M M. Families - Confirmed reviews ALL

It is a pleasure to arrive at Sofitel you feel so welcome by all the frontline staff. As it happened that night we were staying in a room with balcony and saw a magnificent display of drones and fireworks for the launch ceremony for the Olympic Games. Makes you want to come and stay there for July 14th. We had a lovely meal at the restaurant Les 3 Forts. Well worth it.

Dear Stephen M., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (maybe for July the 14th !). Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Customer review rating 1.0/5

Lina Couples - Confirmed reviews ALL

For the price you pay and the service you get, by far the worst 5 star hotel I ever stayed at. You get no service, they won't let you check in early, and during breakfast, you have to go to the server otherwise you won't get their attention and no service. I won't recommend.

Dear Mrs T., We are truly sorry to hear about your experience at our hotel. Your feedback regarding the different services is concerning and we appologize to you for the different inconveniences you met. While early check-in is subject to vailability, we apologize if this was not communicated clearly. So please rest assured, we will address these issues internally to enhance our guests' experience. Your comments are invaluable and we really do hope to get the pleasure to welcome you back in the near future. Best regards, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Well Located

Customer review rating 4.0/5

Pamela K. Couples - Confirmed reviews ALL

Good stay but I think the rooms need a bit of a refresh

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel feels old - and needs overhauling - bad lighting in the bathroom , I did not fit under the shower ceiling height was too low , the windows where condensed , the blinds bend - at checkout I was charged a different rate than I originally agreed upon - 267. Became 305 euro for no reason - it became an argument during checkout so I decided to pay the extra amount in order to settle it . At the restaurant trois……. . We had numerous times to repeat our request - we ordered water , we ordered bread , we asked for olive oil .

Dear Mr N., Thank you for sharing your feedback with us and we sincerely apologize for the inconveniences you experienced during your stay. Rest assured that we will address the technical issues you mentioned in order to improve our quality of service. As far as the rate is concerned, as it was mentionned to you during your check-out, indeed we made a mistake in your reservation when you decided to extend your stay. That the reason why we immediately proceed to a 43.24 € refund on your credit card. Once again, we do appologize for it and really do hope to welcome you back for another stay with us in order to prove you our wish to beter serve you in the near future. Warm regards, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Dissatisfied

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Airco was blowing hotter air than already hot room Opening windows was not an option due to the roadworks continuing during the night Hotel could not be reached by taxi Ridiculous to have to pay €290 for this

Dear Mr L., Thank you for taking the time to tell us more about your experience. We were sorry to read it and want to apologize for the discomfort caused by the air conditioning and external noise. As far as roadworks are concerned, we do regret this inconvenience which was beyond our control and we are really sorry for the taxi inconvenience. Hoping to get the pleasure to welcome you back, we stay at your entire disposal should you wish to experiment another stay at Sofitel Marseille Vieux Port. Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

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Other web-users rate our hotel

  • 489 reviews 9.1/10 Location
  • 1,022 reviews 7.7/10 Room
  • 1,150 reviews 9/10 Service
  • 8 reviews 5.6/10 WiFi
  • 273 reviews 8.8/10 Breakfast
  • 215 reviews 6.5/10 Amenities
  • 160 reviews 6.4/10 Wellness Area
  • 141 reviews 6.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.